Terms and Conditions of

working with Sielu Studio

1. Services

What We Do: We provide branding, communications, and media services tailored to your business needs.
No Guarantees: While we aim to deliver amazing results, we can't promise specific outcomes. Marketing and branding are unpredictable by nature.

2. Payment

Pricing: You pay what we agree upon in the contract. If scope changes, so might the cost.
Invoices: We’ll send invoices as agreed. Payments are due within 14 days. Late payments may incur interest or penalties in accordance with EU standards (for each net 7 days of a late payment, a 5% interest charge is incurred).
Payment plans: We generously offer the option to make our services more accessible by offering payment plans. 3-month payment instalments are standard, from 6-month instalments there is a standard 5.5% surcharge and from 12-month instalments there is a standard 8% surcharge.
Non-Refundable: Once work starts, payments are non-refundable. Our time and resources are valuable, just like yours.

3. Intellectual Property

Ownership: Once you pay us in full, you own the final deliverables. Until then, we retain all rights.
Our Rights: We may showcase the work we create for you in our portfolio (with your approval on post timing) unless you ask us not to.

4. Confidentiality

Your Info: We respect your privacy and won’t share any sensitive information without your consent, we offer NDAs as a part of our agreement to each client - however, we do not offer non-competes.
Requesting a non-compete: It is possible to request a buy-out for a non-compete. These terms are specific and proprietary to the nature of your business, and begins at a 7.5K EUR non-compete buy-out fee which will remain in effect for 2 years from the starting date of our contract.
Our Ideas: You respect our creative process and won’t claim our work or ideas as your own unless it’s part of the deliverables.

5. Revisions and Approvals

Revisions: We’ll allow a reasonable number of revisions as agreed in the project scope. Major changes or additional revisions may cost extra.
Timely Feedback: To keep the project on track, you agree to provide feedback and approvals in a timely manner.

6. Deadlines

Timelines: We aim to meet deadlines, but delays can happen. We’ll keep you informed if timelines shift.
Client Delays: If you cause delays (e.g., slow feedback, missed meetings), we may adjust the project timeline or charge for additional time.

7. Cancellation

Response to our proposals: If you do not reply to our proposal within 5 business days you must consider the offer of the cost and scope of work which we proposed null and void.
Your Call: If you cancel the project mid-way, you’re still responsible for work done up to that point.
Our Call: We can cancel the project if you breach these terms or for any reason with notice. In such cases, you’ll pay for work completed.

8. Limitation of Liability

Not Liable: We’re not responsible for any indirect, incidental, or consequential damages arising from our work. Our liability is limited to the amount you’ve paid us.

9. Dispute Resolution

Let’s Talk: If there’s a problem, let’s try to resolve it amicably.
Legal Action: If it comes to that, any legal proceedings will take place in Amsterdam (for EU and UK clients) or California (for US and Canadian clients) and be governed by local law.

10. Final Notes

Changes: We may update these terms as needed. We’ll notify you if that happens.
Acceptance: By working with us, you agree to these terms. If you don’t agree, don’t engage us. Simple as that.